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What types of accounts does First Direct offer?

First Direct offers a variety of accounts including current accounts, joint accounts, and savings accounts.

How does First Direct help with customer safety?

First Direct emphasizes awareness of scams and advises customers to verify any unsolicited communications. They provide resources on fraud awareness to help educate customers.

What financial services does First Direct provide?

In addition to current accounts, First Direct offers personal loans, credit cards, mortgages, and savings accounts to its customers.

Is there a fee for using First Direct's services?

First Direct does not charge monthly fees for their current account services, making it a cost-effective choice for customers.

How does First Direct support customers during financial difficulties?

First Direct provides resources and guidance to customers facing financial difficulties, including budgeting tools and support for managing their accounts.

What is the Financial Services Compensation Scheme coverage for First Direct customers?

Deposits with First Direct are protected up to a total of £85,000, or up to £170,000 for joint accounts, under the Financial Services Compensation Scheme.

Q: How often does First Direct experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do First Direct outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.